New Delhi: With so many usernames and passwords to remember, people often get confused and forget their usernames as well as passwords. Note that without the correct username and password, you will not be able to ‘Log in’ on to your SBI internet banking account. If you have forgotten your SBI username, login password or profile password, you can easily retrieve them.
SBIOnline account: If by any change you have forgotten your State bank of India (SBI) internet banking username or password and don’t know what to do. Here is a solution for you.
Forgotten your SBI net banking username?
If you have forgotten your SBI internet banking user name, you will have to contact the nearest SBI branch to get yourself re-registered.
Forgot your SBI net banking password?
In order to resent, you just have to click on the ‘Forgot password’ link on the SBI official site and provide the requested information. A new password will be sent to your registered address within 10 working days.
Forgot profile password?
If you have forgotten your profile password, you can reset the same yourself. You need to authenticate yourself with the hint question and answer that you had set for the profile password. To reset the profile password:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays a form for the Hint Question and Answer. In this page, select the hint question, which you had set when you created your profile password for the first time and enter the answer to the hint question.
Click [Submit]. The Set Profile Password page appears and allows you to define a new profile password. Enter a new profile password. Ensure that your password is a combination of letters in upper and lower case, digits and special characters/ images, so that it is difficult to crack. Reenter the same to confirm the password and select a hint question and enter the answer for the same. Click [Submit].
Here’s a step-by-step video tutorial on how to retrieve your username, reset your login and profile passwords:
How to reset Profile Password if you forgot Hint Question and Answer?
If you have forgotten the hint question or answer, or have never set a profile password, you can either approach the branch to reset the password or you can click Profile -> Forgot Profile Password. The Forgot Profile Password Page will appear. Click the Forgot Hint Question and Answer hyperlink and Forgot Hint Answer page will appear and it will display a form to select your branch. Select your branch and click [Submit].
A popup window opens and displays a Registration form for Duplicate Profile Password. Download and save the form in your computer. Close the popup window. You are displayed a reference number for the reset password request in a Confirmation page. Make note of the reference number. Print the Registration Form and fill the same and then submit the form at your branch and request for resetting the profile password. Ensure to quote the reference number when you submit the Registration form at the branch.
Unable to login with the user name/password sent by courier?
According to SBI website, the user name and password are cryptic in nature because they are system generated and are case sensitive. When you are typing the user name and password for the first time, ensure that you type the characters as they appear in the document sent to you by the bank. If you still encounter problems, register your issue in the “Complaints” link on the login page.
Mandatory practices for setting passwords:
It is mandatory for users to change the system generated user name and password when they first logon to OnlineSBI account. Later at any point of time, they can change the password but not the user name. Passwords can be changed any time and any number of times. In fact, it is recommended that you change your net banking password periodically to secure the account from unwanted hacking attempts.